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  1. Jira Service Management Cloud
  2. JSDCLOUD-6223

JSD Cloud to Confluence Cloud knowledge base space linking doesn't work

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      Summary

      In the Knowledge Base settings screen, when trying to set up a link with a Confluence space to set up the KB integration, it fails with the following message: We're having trouble communicating with the application. Wait a minute, then try again.

      Steps to Reproduce

      1. Go to Knowledge Base settings of a service desk project
      2. Start to link a KB space to JSD
      3. After selecting the System application link with Confluence the error message shows up

      Expected results

      The flow should enable to pick the space and save the KB link.

      Actual result

      The flow is stopped and the KB linking can not be done.

      Workaround

      None at the moment.

              bnguyen Brian Nguyen (Inactive)
              ccapiaux Clement Capiaux (Inactive)
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                Created:
                Updated:
                Resolved: