Problem Definition

Currently, Portal only users can only be exported from the User Management. As it is possible to add Jira users as customers to a project or to an organization, these users would not appear in the portal-only-customers export list.

Suggested Solution

Add the ability to be able to export the customers with information of them belonging to which organization for each project.

Why this is important

For reporting purposes.

Workaround

Customers can use the following experimental API to fetch all users with the customer role in a Project: 

• https://developer.atlassian.com/cloud/jira/service-desk/rest/api-group-servicedesk/#api-rest-servicedeskapi-servicedesk-servicedeskid-customer-get

The Customer Organization REST API can be used to acquire Customer Organization Details & Members:

• Customer Service Management / REST API