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  1. Jira Service Management Cloud
  2. JSDCLOUD-6084

403 error when viewing attachments as a Customer

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Details

    • Bug
    • Resolution: Fixed
    • Low
    • Attachments
    • None

    Description

      Summary

      Attachments added to the Issue Description throw a '403 forbidden' error when viewed by Service Desk Customers.

      Steps to Reproduce

      1. Create an issue on a Service Desk project. (Make sure that it has a valid request type)
      2. As a Service Desk agent, edit the issue description, adding and linking an attachment on it. [ˆattachment]
      3. As a Customer, open the ticket on the portal.
      4. Click on the attachment link.

      Expected Results

      The attachment is previewed/downloaded.

      Actual Results

      The following error is displayed to the customer:

      Encountered a "403 - Forbidden" error while loading this page.

      Workaround

      Link the attachment on a new comment.

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              Unassigned Unassigned
              pjunior Paulo Junior (Inactive)
              Votes:
              23 Vote for this issue
              Watchers:
              25 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved: