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  1. Jira Service Management Cloud
  2. JSDCLOUD-6038

Ignore unwanted images in attachments for issues created from emails

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Details

    • Suggestion
    • Status: Closed (View Workflow)
    • Resolution: Duplicate
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    Description

      Accidental JSDCLOUD-6037 duplicate. Please close.

      Problem Definition

      Issues created from emails attach files such as marketing advertisment images or even text often included in singatures to an issue, which can clutter things for issue asignees in that they might not be able to filter out important attachments or will lose valuable time in manually deleting attached duplicate files from attachments. Additionally, administrators may want to restrict certain files from a source from being attached to new and existing issues.

      Suggested Solution

      Implement a file and text filter on a global (JIRA administrators) and/or project level (Project administrators) to exclude selected attachments or text from email content for new issues or comments added to existing. Next to each file there could be an option to quickly exclude attached file names and size (in case a different file with the same name is attached). We could have a filters manager in which admins could remove previously selected files and allow to be included in issue attachments again (similar to lists for blocked users in IMs).

      Why this is important

      Issues with multiple files not pertinent to request or problem description not only clutter the system but also can cause delays in ticket processing or asignee to miss important attachments in growing list of duplicate files.

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              Unassigned Unassigned
              15effab819bf webcodereu
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