Details
-
Bug
-
Resolution: Won't Fix
-
Medium
-
7
-
Severity 3 - Minor
-
Description
Summary
SLAs that should've been active are not being displayed in service desk issues.
Steps to Reproduce
- Create 2 new issues
- Close one of them
- Create new SLA which should be triggered by Issue creation event (and stop when issue is Closed)
Expected Results
When accessing a service desk issue you should be able to see new SLA on both issues.
Actual Results
SLA is displayed for not Closed issue
Workaround
Executing the following KB normally fixes the problem:
How to fix SLA using Postman.pdf
In case the issue persists please engage Atlassian Support.
Attachments
Issue Links
- is related to
-
JSDCLOUD-5686 SLA counter is not starting, stopping or pausing on the conditions.
- Closed