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  1. Jira Service Management Cloud
  2. JSDCLOUD-6002

SLA's not displaying in service desk issues for a new SLA

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    Description

      Summary

      SLAs that should've been active are not being displayed in service desk issues.

      Steps to Reproduce

      1. Create 2 new issues
      2. Close one of them
      3. Create new SLA which should be triggered by Issue creation event (and stop when issue is Closed)

      Expected Results

      When accessing a service desk issue you should be able to see new SLA on both issues.

      Actual Results

      SLA is displayed for not Closed issue

      Workaround

      Executing the following KB normally fixes the problem:
      How to fix SLA using Postman.pdf

      In case the issue persists please engage Atlassian Support.

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              Unassigned Unassigned
              akasper André K. (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: