JIRA Service Desk Connectivity logs display dozens of "AUTHENTICATE failed" errors, just to successfully connect a minute later. While this does not prevent the mail handler from working, it still causes confusion to our customers.
- Configure a Custom Service Desk Email Handler
- Wait for a few hours
- Check the connectivity logs
As long as the password isn't changed, you shouldn't see "AUTHENTICATE failed" errors.
"AUTHENTICATE failed" errors are eventually displayed in the logs, followed by a "Success" entry.
The below exception is thrown in the JIRA Logs: