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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      SLA like: 80% of issues are resolved within 8h, 20% within 16h.

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              5b8fbcaff108 Patrick van der Rijst
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