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    • Suggestion
    • Resolution: Low Engagement
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    • SLA
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    • 2
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      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      SLA like: 80% of issues are resolved within 8h, 20% within 16h.

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              Unassigned Unassigned
              5b8fbcaff108 Patrick van der Rijst
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                Backbone Issue Sync