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  1. Jira Service Management Cloud
  2. JSDCLOUD-5718

Send Emails from Custom Email Address

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    Description

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of https://jira.atlassian.com/browse/JSDCLOUD-2075 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Akriti Gupta
      Jira Service Management Cloud team

      I have created a custom email address for my clients to raise issues on the Service Desk  like support@mycompany.com. This works fine for raising issues, but responses from Service Desk always come from the default email support@mycompany.atlassian.net, which is confusing to my clients. Is there any chance JIRA Service Desk Cloud can also send emails "From" support@mycompany.com? I understand I might have to verify the email using DNS, I am used and do it for my clients too.

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          relates to

          Suggestion - JSDCLOUD-2075 Provide a separate Outgoing Mail Server configuration for Service Desk

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              Unassigned Unassigned
              1ab1dc1351b7 Joanne Shovelton
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