Send Emails from Custom Email Address

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      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of https://jira.atlassian.com/browse/JSDCLOUD-2075 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Akriti Gupta
      Jira Service Management Cloud team

      I have created a custom email address for my clients to raise issues on the Service Desk  like support@mycompany.com. This works fine for raising issues, but responses from Service Desk always come from the default email support@mycompany.atlassian.net, which is confusing to my clients. Is there any chance JIRA Service Desk Cloud can also send emails "From" support@mycompany.com? I understand I might have to verify the email using DNS, I am used and do it for my clients too.

            Assignee:
            Unassigned
            Reporter:
            Joanne Shovelton
            Votes:
            5 Vote for this issue
            Watchers:
            5 Start watching this issue

              Created:
              Updated:
              Resolved: