As a Service Desk administrator, I would like to be able to restrict Agents from being able to add customers

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      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for previously raising this feature request and bringing it to our attention.

      Within our company roadmap and work capacity, we try to address or review each feature request but admit that not each one will be implemented. To continue the culture of being honest and open, we are closing this ticket to focus on our upcoming roadmap for all Jira Service Management Cloud users. You can visit Atlassian Cloud Roadmap to learn more about what was recently released and the upcoming roadmap.

      Thank you again for providing valuable feedback to our team!

      Akriti Gupta
      Jira Service Management Cloud team

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently, all Jira Service Desk(JSD) agents are able to indiscriminately add customers to a JSD project. As JSD uses a single customer user base, tracking who is adding which customers is difficult.

      Suggested Solution

      • Allow JSD administrators to assign "create customer" permissions to users/groups/roles

      Why this is important

      • Allows JSD administrators more control on how customers are added to a JSD project
      • Customer creations can be hard to track as all JSD projects within a given instance use a single user base

      Workaround

      • No known workarounds

            Assignee:
            Unassigned
            Reporter:
            Derrick Nguyen (Inactive)
            Votes:
            4 Vote for this issue
            Watchers:
            6 Start watching this issue

              Created:
              Updated:
              Resolved: