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  1. Jira Service Management Data Center
  2. JSDSERVER-4834

Analytics data for the search terms entered and selected request types

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    • Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      We would like to see the search terms our clients using to fine tune & optimize the request types and their keywords.

      Suggested Solution

      Log the searches entered by the customers prior to opening a ticket and have those accessible to the admins/agents.

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          Suggestion - JSDCLOUD-4834 Analytics data for the search terms entered and selected request types

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              Unassigned Unassigned
              malonso@atlassian.com Miguel Alonso
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