Summary

If participant doesn't have permission to see the KB article then application behaves non informal - either show error or redirect to the portal

Steps to Reproduce

Prerequisites:

• You have an existing service desk project with the linked KB space and article which is visible to some number of users
• Request has reporter who can see the article and participant who cannot
• Request has KB link the the comment

1. As participant go to the Customer Portal and click to the KB link

Expected Results

Link is not clickable or there is a message that you dont have permission to see it

Actual Results

• If participant open link in another window he see following error: "There was a problem contacting the application"
• If participant click to the link he is redirected to the Portal