Issue Summary

In JIRA service desk, it is possible for a user to belong to multiple organizations.

Can a functionality be added so that when a customer creates an issue from the customer portal, they are required to select an organization the issue is to be shared with rather than doing this after the issue has been created?

Use Case Scenario

1. If a customer is a member of multiple organizations. If he decides to raise an issue and the issue is meant to alert only members of a specific group, there is no way to ensure the customer selects an organization when they create the issue or even after the issue has been created.
2. If a customer portal is accessible to multiple users within multiple client organizations, how will the admin be able to identify which company /organization the user is from when he requests assistance? Sometimes the user may not signup from an email with the company domain (he/she might use his personal one) and trying to find out the company name from their email id is not a very sophisticated approach.

Suggestion

Add a functionality that allows the project admin to force the selection of the organization field when it is required for the project in question.