Summary

When you add the option "Service Desk Customer - Portal Access" to an Issue Security Level, it is not allowing service desk Customer to view issues.

Environment

v3.3.0-OD-1000.2047.0

Steps to Reproduce

1. In a Service Desk project, add a default security issue level to all your newly created issues
2. Add the Field Security Level to your Service Desk Screens and to the request types to properly configure the security level to all issues created on the customer portal
3. Add the option "Service Desk Customer - Portal Access" to the default Issue Security level
4. As a customer, create a new issue and navigate to All requests

Expected Results

The user should be able to see his own request.

Actual Results

The number of requests is properly displayed on the customer portal, however, the user is not able to see his own request or get notifications about any updates on his ticket.

Notes

1. The same issue occur when using "Reporter" and possibly other JIRA fields
2. If a request has Issue security with option "Service Desk Customer - Portal Access", automation with the option "User who triggered the rule" will also not run. Using Service Desk Customers allows the automation to run.

Workaround

Add the Customer users in a different way to the issue security level. e.g: project role Service Desk Customers.