Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-5543

Provide ability for Knowledge Based search for filename

XMLWordPrintable

    • 4
    • 2

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for previously raising this feature request and bringing it to our attention.

      Within our company roadmap and work capacity, we try to address or review each feature request but admit that not each one will be implemented. To continue the culture of being honest and open, we are closing this ticket to focus on our upcoming roadmap for all Jira Service Management Cloud users. You can visit Atlassian Cloud Roadmap to learn more about what was recently released and the upcoming roadmap.

      Thank you again for providing valuable feedback to our team!

      Akriti Gupta
      Jira Service Management Cloud team

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently, knowledge based only search on articles title and content. However, it will not search for filename for example pdf filename. It will great to have this feature because confluence have the ability to search filename.

      Suggested Solution

      Provide the ability to search filename.

      Why this is important

      Customer have a lot of manual using pdf file. It will be great if their customer can search the file from KB.

      Workaround

      Create article with the file content.

              Unassigned Unassigned
              nroslan Atiqah Roslan
              Votes:
              23 Vote for this issue
              Watchers:
              10 Start watching this issue

                Created:
                Updated:
                Resolved: