Allow admin to configure default Approval depending with Organization

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      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for previously raising this feature request and bringing it to our attention.

      Within our company roadmap and work capacity, we try to address or review each feature request but admit that not each one will be implemented. To continue the culture of being honest and open, we are closing this ticket to focus on our upcoming roadmap for all Jira Service Management Cloud users. You can visit Atlassian Cloud Roadmap to learn more about what was recently released and the upcoming roadmap.

      Thank you again for providing valuable feedback to our team!

      Akriti Gupta
      Jira Service Management Cloud team

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently, admin can set default approver by setting the default value for the field. However, it can't be set depending on Organization. For example:-
      Organization A has default approver ABC
      Organization B has default approver DEF

      The workaround is to use Automation. But, this field will not be displayed in the Customer Portal. Admin requires this field to display in the Customer Portal.

      Suggested Solution

      Provide the option for admin to set the default approver and display it to Customer Portal.

      Why this is important

      Admin can set the default approver by the organization and let it display in Customer Portal.

      Workaround

      Configure using Automation , but the field will not be display in Customer Portal

            Assignee:
            Unassigned
            Reporter:
            Atiqah Roslan
            Votes:
            4 Vote for this issue
            Watchers:
            4 Start watching this issue

              Created:
              Updated:
              Resolved: