Summary

There's 2 scenario:-

First scenario : Drag image from Outlook 2016 to Customer Portal with any browser (IE , Chrome) is not working.
Second scenario : Copy image from Outlook 2016 and paste to comment field in issues at Customer Portal with any browser (IE , Chrome) is not working.

Environment

JIRA Service Desk Application v3.3.0-OD-1000.1715.0

Steps to Reproduce

First Scenario:-

1. Have an email with image at Outlook 2016
2. Open issue in Customer Portal
3. Drag the image from Outlook to attach it to issue.

Second Scenario:-

1. Copy image from the email at Outlook 2016
2. Open issue in Customer Portal
3. Paste the image from Outlook to comment field.

Expected Results

Both scenario : Image successfully attached.

Actual Results

First Scenario: Attachment is not attached. Nothing happening in the Customer Portal
Second scenario : Below error return:-

Workaround

Save the image to local. Then , attach it manually to issues.