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  1. Jira Service Management Cloud
  2. JSDCLOUD-5486

As a Service Desk admin, I would have the ability to log in as a Portal Only Customer.

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for previously raising this feature request and bringing it to our attention.

      Within our company roadmap and work capacity, we try to address or review each feature request but admit that not each one will be implemented. To continue the culture of being honest and open, we are closing this ticket to focus on our upcoming roadmap for all Jira Service Management Cloud users. You can visit Atlassian Cloud Roadmap to learn more about what was recently released and the upcoming roadmap.

      Thank you again for providing valuable feedback to our team!

      Akriti Gupta
      Jira Service Management Cloud team

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Summary

      At the moment, as an admin, I can only set new passwords to portal only customers.

      Suggestion

      It would be great having the ability to log in as a customer feature in order to avoid changing password, just to log in and verify things.

              Unassigned Unassigned
              fpereira@atlassian.com Felipe Pereira (Inactive)
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                Created:
                Updated:
                Resolved: