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  1. Jira Service Management Cloud
  2. JSDCLOUD-5454

Enable customization of email Notification message content

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for previously raising this feature request and bringing it to our attention.

      Within our company roadmap and work capacity, we try to address or review each feature request but admit that not each one will be implemented. To continue the culture of being honest and open, we are closing this ticket to focus on our upcoming roadmap for all Jira Service Management Cloud users. You can visit Atlassian Cloud Roadmap to learn more about what was recently released and the upcoming roadmap.

      Thank you again for providing valuable feedback to our team!

      Akriti Gupta
      Jira Service Management Cloud team

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Enable the addition of any available Issue Field to Notifications sent out by the system. Currently, we only get the new Comment Posted and the Issue Link, but would like to add a Customer Name and other selected details within the content of the Notification email.

              Unassigned Unassigned
              081f5b7887dd Kel Hill
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