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  1. Jira Service Management Cloud
  2. JSDCLOUD-5410

View and customize link doesn't work if you only have one service desk

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    Description

      Steps to reproduce

      1. Goto JIRA Service Desk configuration from within the Global Administration
      2. Click on "View and customize"

      Expected

      You are redirected to the Help Center with the "Customize" side panel open

      Actual

      You are redirected to the single portal view instead, which doesn't not have a sidepanel available

      Workaround

      You have two options available:

      • From within the Single portal view, click on the "Help Center" link and then on the "Customize" button that appears in the top right hand corner
      • or; create another Service Desk project, and the link will work again

       

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              Unassigned Unassigned
              bnguyen Brian Nguyen (Inactive)
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              Dates

                Created:
                Updated:
                Resolved: