Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-5322

"Administer User" link points to wrong administration url for portal only users

XMLWordPrintable

      Problem

      As part of the identity platform migration, Service Desk portal only customers were separated from the Atlassian Account users into a separate user base. The administration of the two types of users is now separated out as well, with Atlassian Account users being listed under "User Management" and portal only customers under "JIRA Service Desk". The "Administer User" option inside the profile tools in JIRA hasn't been updated to reflect this change and as a result the user taken to the wrong place when attempting to administer a portal only customer.

         

      Workaround

      Go to the "Portal only customers" section under JIRA Service Desk in site administration and search for the email address there

       

        1. administer-user-action.png
          administer-user-action.png
          50 kB
        2. invalid-user-message.png
          invalid-user-message.png
          41 kB
        3. portal-only-user-search.png
          portal-only-user-search.png
          60 kB

            [JSDCLOUD-5322] "Administer User" link points to wrong administration url for portal only users

            Deleted Account (Inactive) added a comment -

            The workaround doesn't seem to work.

            Deleted Account (Inactive) added a comment - The workaround doesn't seem to work.

              aolrich Andrea
              miruflin Michael Ruflin (Inactive)
              Affected customers:
              3 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: