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  1. Jira Service Management Cloud
  2. JSDCLOUD-5307

Ability to choose a default setting for Organization sharing at the create issue screen.

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    Description

      UPDATE: 9th October, 2020

      Hello all! I'm happy to share that we have now actively picked up this ticket and will be resolving it shortly. We will provide another update when we're done. 

      Cheers,
      Jason

      Problem Definition

      At the create issue screen, on the customer portal, the field share with is coming with the default value of an organization instead of private request, customers can accidentally share issues that must have restricted access. 

       

      Also, when a customer is part of several organizations, the default setting will be private request. In some scenarios, customers may want to have the option to select one of their organizations as their default one rather than just private.

      Suggested Solutions

      Create an option to choose the default value for the field share with at the customer portal.

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              owessels oli
              aschneider@atlassian.com Adalberto Schneider
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