Summary

A user has an automation rule in place in his instance. The event that triggers this rule is Issue Creation. There are three components in place. For each component, the 'If' in the rule is If component = 'insert component', THEN alert user. The issue is that when the portal customer creates the request, the rule fires but the customer can see the alert in the Activity, which should be internal. After refreshing the browser page, the Activity section and alert disappears.

Steps to Reproduce

1. Verify that automation rule described in summary is in place.
2. Log in as portal customer. Create a request.
3. Choose a Component. All other fields can be whatever you want.
4. The activity section will display an alert to an agent.
5. Refresh page.
6. The alert goes away.

Expected Results

The alert should only show to the Service Desk Agents.

Actual Results

The alert shows to the portal customer as well (until the page is refreshed).

Notes

This appears to happen intermittently, and might be a race condition.

Workaround

None at this time.