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  1. Jira Service Management Cloud
  2. JSDCLOUD-5226

Add-on sidebar modules are breaking in JIRA Service Desk project summary page

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    Description

      Summary

      Service desk projects' sidebar breaks and results in a blank page when there are add-ons installed in the instance. So far, it looks to be affecting the following add-ons:

      • Tempo Timesheets by Tempo
      • Canvas for JIRA by Comalatech
      • Automated Log Work for JIRA by Gebsun

      Steps to reproduce

      1. Subscribe for Tempo Timesheets/Canvas for JIRA;
      2. Create a Service Desk Project
      3. Click on Timesheets/Canvas at the left sidebar

      Expected behaviour

      The link should redirect to the respective add-on's page.

      Current behaviour

      See that the Project Administration tab sticks at the top blue bar and nothing else is visible.

      Workaround

      1. For Tempo Timesheets enabled instances:
      • Disable the tempo-project-sidebar-timesheet and tempo-project-sidebar-timesheet-panel modules from Tempo Timesheets add-on.
      • Use the Tempo tab at the top of the page instead.

      Affected versions:

      • Tempo Timesheets
        • v7.1.0-OD-02-025
        • v7.1.0-OD-02-030
      • Canvas for JIRA
        • 2.0.58-AC
      • Automated Log Work
        • 1.0.30-AC

      Attachments

        1. tempo_module.png
          52 kB
          Rodrigo Silva
        2. Screen Shot 2015-12-28 at 3.18.28 PM.png
          64 kB
          Eric Franklin

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              Unassigned Unassigned
              rsilva@atlassian.com Rodrigo Silva
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              Dates

                Created:
                Updated:
                Resolved: