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  1. Jira Service Management Cloud
  2. JSDCLOUD-5223

Service Desk customer portal displaying raw JSON instead of HTML

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    Description

      Summary

      The customer portal displays a JSON blob instead of the contents of the customer portal.

      {"helpCenterBranding":{"headerBGColor":"","headerLinkColor":"","headerLinkHoverColor":"","headerLinkHoverBGColor":"","logoUrl":"","logoId":"","helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States) [Default]"}},"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US"},"portal"
      [...]
      

      Notes

      Our developers have identified the issue and are preparing a fix at the moment. We will keep the progress updated on http://status.atlassian.com/incidents/x7fdpcbxpv8z

      Workaround

      We can temporarily disable the CDN on instances until the proper fix is in place, please raise a support request at support.atlassian.com/contact and reference this ticket number to have that performed if necessary.

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        1. 111.png
          172 kB
          Burak Demirtaş
        2. image-2017-03-29-10-38-30-994.png
          79 kB
          Burak Demirtaş

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              nmason Nick Mason
              cteh Ting (Chiou Ting Teh)
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              Dates

                Created:
                Updated:
                Resolved: