Service Desk customer portal displaying raw JSON instead of HTML

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    • Severity 2 - Major

      Summary

      The customer portal displays a JSON blob instead of the contents of the customer portal.

      {"helpCenterBranding":{"headerBGColor":"","headerLinkColor":"","headerLinkHoverColor":"","headerLinkHoverBGColor":"","logoUrl":"","logoId":"","helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","translations":{"en-US":{"helpCenterTitle":"Welcome to the Help Center","sharedPortalName":"Help Center","localeDisplayName":"English (United States) [Default]"}},"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US"},"portal"
      [...]
      

      Notes

      Our developers have identified the issue and are preparing a fix at the moment. We will keep the progress updated on http://status.atlassian.com/incidents/x7fdpcbxpv8z

      Workaround

      We can temporarily disable the CDN on instances until the proper fix is in place, please raise a support request at support.atlassian.com/contact and reference this ticket number to have that performed if necessary.

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            Assignee:
            Nick Mason
            Reporter:
            Ting
            Votes:
            1 Vote for this issue
            Watchers:
            6 Start watching this issue

              Created:
              Updated:
              Resolved: