Not all modules are being enabled properly in Cloud

XMLWordPrintable

    • 3
    • Severity 3 - Minor

      Symptoms

      Fresh Install of ServiceDesk trial only enables 162 of 190 modules

      404 Error recieved when accessing any Servicedesk Configuration pages

      The following error displays in the JIRA log:

      2015-01-13 13:48:22.723394500 2015-01-13 13:48:22,722 TP-Processor75 ERROR sysadmin 828x4257x1 1rbzgtx 4.35.206.142,165.254.226.97 /secure/admin/SDConfiguration.jspa [jira.web.dispatcher.JiraWebworkActionDispatcher] Exception thrown from action 'SDConfiguration', returning 404 
2015-01-13 13:48:22.723396500 WebworkConfigurationNotFoundException{class=class webwork.config.XMLActionConfiguration, message='No such view mapping', name='SDConfiguration.actionRoles.actionRoles'}

      2015-01-13 13:49:31.188555500 2015-01-13 13:49:31,187 TP-Processor75 ERROR sysadmin 829x4268x1 1rbzgtx 4.35.206.142,165.254.226.97 /secure/admin/AgentAllocation.jspa [jira.web.dispatcher.JiraWebworkActionDispatcher] Exception thrown from action 'AgentAllocation', returning 404 
2015-01-13 13:49:31.188558500 WebworkConfigurationNotFoundException{class=class webwork.config.XMLActionConfiguration, message='No such view mapping', name='AgentAllocation.actionRoles.actionRoles'}

      2015-01-13 13:49:40.779393500 2015-01-13 13:49:40,779 TP-Processor75 ERROR sysadmin 829x4269x1 1rbzgtx 4.35.206.142,165.254.226.97 /secure/admin/SDMailInfo.jspa [jira.web.dispatcher.JiraWebworkActionDispatcher] Exception thrown from action 'SDMailInfo', returning 404 
2015-01-13 13:49:40.779395500 WebworkConfigurationNotFoundException{class=class webwork.config.XMLActionConfiguration, message='No such view mapping', name='SDMailInfo.actionRoles.actionRoles'}

      Workaround

      Enable all the plugin modules in the Add-On Manager by:

      1. Expanding Service Desk.
      2. Click on 162 of 190 modules enabled.
      3. Go through and enable each module one-by-one.
      4. Background re-index

        1. Screen Shot 2015-01-13 at 3.44.57 PM.png
          Screen Shot 2015-01-13 at 3.44.57 PM.png
          104 kB

            Assignee:
            Unassigned
            Reporter:
            Earl McCutcheon
            Votes:
            0 Vote for this issue
            Watchers:
            2 Start watching this issue

              Created:
              Updated:
              Resolved: