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  1. Jira Service Management Cloud
  2. JSDCLOUD-5053

Cloud JIRA Service Desk queue is blank

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      Problem:
      When navigating to the "Queues" section in Service Desk, the section appears empty.

      Diagnosis:
      The Chrome Console logs an error:
      Uncaught TypeError: Cannot read property 'ui' of undefined

      Environment:
      JIRA Service Desk Cloud
      Google Chrome
      Starting occurring after Monday's release.

      We are currently investigating on the cause and a permanent solution.

      Workaround:
      Clear Browser Cache
      This is not a permanent solution as the problem might appear again.

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            [JSDCLOUD-5053] Cloud JIRA Service Desk queue is blank

            Tj Webb (Inactive) made changes -
            Remote Link Original: This issue links to "HOT-33170 (Atlassian Service Operations JIRA )" [ 115441 ] New: This issue links to "HOT-33170 (Atlassian Service Operations JIRA)" [ 115441 ]
            VR made changes -
            Remote Link Original: This issue links to "Page (Atlassian Documentation)" [ 128656 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2303862 ] New: JAC Bug Workflow v3 [ 3444542 ]
            Status Original: Done [ 10044 ] New: Closed [ 6 ]

            Romer Ventura added a comment -

            I've had this issue when using add-blockers. When disabling add-blockers page works as expected. 

            Romer Ventura added a comment - I've had this issue when using add-blockers. When disabling add-blockers page works as expected. 
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2057822 ] New: JSD Bug Workflow v5 - TEMP [ 2303862 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2055255 ] New: JSD Bug Workflow v5 [ 2057822 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1955002 ] New: JSD Bug Workflow v5 - TEMP [ 2055255 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1615931 ] New: JSD Bug Workflow v5 [ 1955002 ]
            jonah (Inactive) made changes -
            Component/s New: Queues [ 46702 ]
            Component/s Original: Queues [ 26192 ]
            Fix Version/s New: 2.6.0-OD-10 [ 69972 ]
            Fix Version/s Original: 2.6.0-OD-10 [ 55509 ]
            Key Original: JSD-2219 New: JSDCLOUD-5053
            Affects Version/s New: 2.6.0-OD-09 [ 69969 ]
            Affects Version/s Original: 2.6.0-OD-09 [ 55299 ]
            Project Original: JIRA Service Desk [ 15611 ] New: JIRA Service Desk for Cloud [ 18512 ]
            Confluence Escalation Bot (Inactive) made changes -
            Labels Original: ondemand-workaround warranty New: affects-cloud ondemand-workaround warranty

              hole Hoa Le (Inactive)
              mfernandezbadii Mauro Badii (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              13 Start watching this issue

                Created:
                Updated:
                Resolved: