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  1. Jira Service Management Cloud
  2. JSDCLOUD-4909

Provide the ability to browse Confluence Knowledge Base articles based on category

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      At the moment, SD customers only have the ability to search for articles from the customer portal. The returned result will be based on the searched keywords.

      Suggested Solution

      1. Create an option of displaying a dashboard where the user can browse KB documents according to labels or according to an index with a dynamic filter search bar on top. It would be great as well if the number of returned results is at least 10.
      2. Create a macro template in Confuence that can be added to a document which is then used as an index to enable the user to browse KB files.

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          Suggestion - JSDSERVER-4909 Provide the ability to browse Confluence Knowledge Base articles based on category

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              Unassigned Unassigned
              nhassan Nur Asnida Hassan (Inactive)
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                Created:
                Updated: