Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-4909

Provide the ability to browse Confluence Knowledge Base articles based on category

    XMLWordPrintable

Details

    • Suggestion
    • Resolution: Low Engagement
    • None
    • None
    • None
    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

    Description

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      At the moment, SD customers only have the ability to search for articles from the customer portal. The returned result will be based on the searched keywords.

      Suggested Solution

      1. Create an option of displaying a dashboard where the user can browse KB documents according to labels or according to an index with a dynamic filter search bar on top. It would be great as well if the number of returned results is at least 10.
      2. Create a macro template in Confuence that can be added to a document which is then used as an index to enable the user to browse KB files.

      Attachments

        Issue Links

          relates to

          Suggestion - JSDCLOUD-4909 Provide the ability to browse Confluence Knowledge Base articles based on category

          • Gathering Interest

          Activity

            People

              Unassigned Unassigned
              nhassan Nur Asnida Hassan (Inactive)
              Votes:
              4 Vote for this issue
              Watchers:
              5 Start watching this issue

              Dates

                Created:
                Updated:
                Resolved:

                Backbone Issue Sync