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  1. Jira Service Management Cloud
  2. JSDCLOUD-4859

Ability to disable Create Issue from JIRA , but able to raise via Customer Portal

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Currently, there's no option to disable issue creation via JIRA but able to create via Customer Portal

      Suggested Solution

      Provide the option to create issue via JIRA or Customer Portal or both. 

      Workaround

      Configure Create Issue permission only for Service Desk Customer - Portal Only . But , do note that JIRA will throw below error :-

        1. Screen Shot 2017-02-24 at 9.27.09 PM.png
          Screen Shot 2017-02-24 at 9.27.09 PM.png
          22 kB

              Unassigned Unassigned
              nroslan Atiqah Roslan
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                Created:
                Updated:
                Resolved: