Ability to disable Create Issue from JIRA , but able to raise via Customer Portal

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    • Type: Suggestion
    • Resolution: Low Engagement
    • None
    • Component/s: None
    • None
    • 2

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently, there's no option to disable issue creation via JIRA but able to create via Customer Portal

      Suggested Solution

      Provide the option to create issue via JIRA or Customer Portal or both. 

      Workaround

      Configure Create Issue permission only for Service Desk Customer - Portal Only . But , do note that JIRA will throw below error :-

        1. Screen Shot 2017-02-24 at 9.27.09 PM.png
          Screen Shot 2017-02-24 at 9.27.09 PM.png
          22 kB

              Assignee:
              Unassigned
              Reporter:
              Atiqah Roslan
              Votes:
              1 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: