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  1. Jira Service Management Data Center
  2. JSDSERVER-4859

Ability to disable Create Issue from JIRA , but able to raise via Customer Portal

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      Currently, there's no option to disable issue creation via JIRA but able to create via Customer Portal

      Suggested Solution

      Provide the option to create issue via JIRA or Customer Portal or both. 

      Workaround

      Configure Create Issue permission only for Service Desk Customer - Portal Only . But , do note that JIRA will throw below error :-

        1. Screen Shot 2017-02-24 at 9.27.09 PM.png
          Screen Shot 2017-02-24 at 9.27.09 PM.png
          22 kB

              Unassigned Unassigned
              nroslan Atiqah Roslan
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                Created:
                Updated:
                Resolved: