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  1. Jira Service Management Cloud
  2. JSDCLOUD-4846

As admin, would like to configure notification based on time

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for previously raising this feature request and bringing it to our attention.

      Within our company roadmap and work capacity, we try to address or review each feature request but admit that not each one will be implemented. To continue the culture of being honest and open, we are closing this ticket to focus on our upcoming roadmap for all Jira Service Management Cloud users. You can visit Atlassian Cloud Roadmap to learn more about what was recently released and the upcoming roadmap.

      Thank you again for providing valuable feedback to our team!

      Subhra Majhi 
      Jira Service Management Cloud team

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      As per current, notification can't be control by time based on working hour or non working hour. It will be great if the notification will be different during non working hour.

      Suggested Solution

      Give option for admin to configure different notification template based on time.

      Why this is important

      More friendly reminder to the customer that create during non working hour.

            [JSDCLOUD-4846] As admin, would like to configure notification based on time

            Subhra Majhi made changes -
            Resolution New: Timed out [ 10 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Subhra Majhi made changes -
            Description Original: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-4846].
              {panel}

            h3. Problem Definition

            As per current, notification can't be control by time based on working hour or non working hour. It will be great if the notification will be different during non working hour.

            h3. Suggested Solution

            Give option for admin to configure different notification template based on time.

            h3. Why this is important

            More friendly reminder to the customer that create during non working hour.             		New: {panel:title=Atlassian Update - October 2023|borderStyle=solid|borderColor=#2684ff|titleBGColor=#2684ff|bgColor=#ffffff}
            Hi Everyone,

            Thank you for previously raising this feature request and bringing it to our attention.

            Within our company roadmap and work capacity, we try to address or review each feature request but admit that not each one will be implemented. To continue the culture of being honest and open, we are closing this ticket to focus on our upcoming roadmap for all Jira Service Management Cloud users. You can visit [Atlassian Cloud Roadmap|https://www.atlassian.com/roadmap/cloud] to learn more about what was recently released and the upcoming roadmap.

            Thank you again for providing valuable feedback to our team!

            Subhra Majhi 
            Jira Service Management Cloud team
            {panel}
            {panel:bgColor=#e7f4fa}
            *NOTE:* This suggestion is for {*}JIRA Service Desk Cloud{*}. Using {*}JIRA Service Desk Server{*}? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-4846].
            {panel}
            h3. Problem Definition

            As per current, notification can't be control by time based on working hour or non working hour. It will be great if the notification will be different during non working hour.
            h3. Suggested Solution

            Give option for admin to configure different notification template based on time.
            h3. Why this is important

            More friendly reminder to the customer that create during non working hour.
            Subhra Majhi made changes -
            Labels New: lim-smajhifr lim2-close lim2-reviewed
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3442951 ] New: JAC Suggestion Workflow 3 [ 3696685 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2319536 ] New: JAC Suggestion Workflow [ 3442951 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            TBone made changes -
            Attachment Original: AWS-Security-Specialty-dumps.pdf [ 351277 ]
            Dylan Taylor (Inactive) made changes -
            Attachment New: AWS-Security-Specialty-dumps.pdf [ 351277 ]
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 1
            SET Analytics Bot made changes -
            Support reference count New: 2

              Unassigned Unassigned
              nroslan Atiqah Roslan
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              6 Vote for this issue
              Watchers:
              7 Start watching this issue

                Created:
                Updated:
                Resolved: