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  1. Jira Service Management Data Center
  2. JSDSERVER-4846

As admin, would like to configure notification based on time

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    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      As per current, notification can't be control by time based on working hour or non working hour. It will be great if the notification will be different during non working hour.

      Suggested Solution

      Give option for admin to configure different notification template based on time.

      Why this is important

      More friendly reminder to the customer that create during non working hour.

          Form Name

            [JSDSERVER-4846] As admin, would like to configure notification based on time

            Alex Cooksey made changes -
            Resolution Original: Won't Do [ 10000 ] New: Low Engagement [ 10300 ]
            Status Original: Closed [ 6 ] New: Closed [ 6 ]
            Charlie Marriott made changes -
            Resolution New: Won't Do [ 10000 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3010409 ] New: JAC Suggestion Workflow 3 [ 3645746 ]
            SET Analytics Bot made changes -
            Support reference count Original: 1 New: 2
            SET Analytics Bot made changes -
            Support reference count Original: 2 New: 1
            Owen made changes -
            Workflow Original: Confluence Workflow - Public Facing v4 [ 2663556 ] New: JAC Suggestion Workflow [ 3010409 ]
            SET Analytics Bot made changes -
            Support reference count New: 2
            Owen made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2321655 ] New: Confluence Workflow - Public Facing v4 [ 2663556 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2052006 ] New: JSD Suggestion Workflow - TEMP [ 2321655 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2047425 ] New: JSD Suggestion Workflow [ 2052006 ]

              Unassigned Unassigned
              nroslan Atiqah Roslan
              Votes:
              4 Vote for this issue
              Watchers:
              3 Start watching this issue

                Created:
                Updated:
                Resolved: