Add Groups to Automation E-Mail

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      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for your feedback on this feature.

      We are marking this issue as closed because it is a duplicate of https://jira.atlassian.com/browse/JSDCLOUD-4594 which has received more traction. We suggest voting and watch the ticket there as the source of truth.

      Thank you again for your feedback!

      Anchal Chopra
      Jira Service Management Cloud team

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      It would be helpful if groups and roles can be added in the "To" field when "Send an E-Mail" is chosen as an action in a custom rule.

      This is also transferable to the Customer Notification.

      This feature would be very useful to us so it is very disapointing that such a detail is missing.

        1. E-Mail to.JPG
          E-Mail to.JPG
          59 kB

            Assignee:
            Unassigned
            Reporter:
            Andreas Unterkirchner
            Votes:
            3 Vote for this issue
            Watchers:
            4 Start watching this issue

              Created:
              Updated:
              Resolved: