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  1. Jira Service Management Cloud
  2. JSDCLOUD-4687

As an admin, I'd like to be able to hide the breadcrumb link on each request page

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem

      The breadcrumb link on top of each request page allows customers to navigate between Help Center page and individual portals. This is not necessary in some of the use cases.

      Suggestion

      The breadcrumb feature should be optional.

      Why is it important

      To improve UI experience

            [JSDCLOUD-4687] As an admin, I'd like to be able to hide the breadcrumb link on each request page

            Sylvia Czarnecki added a comment -

            We are also looking for a solution for this, as we are using Scroll Viewport as helpcenter and won't link to the internal kb links. 

            Sylvia Czarnecki added a comment - We are also looking for a solution for this, as we are using Scroll Viewport as helpcenter and won't link to the internal kb links. 

            Yi Kai (Aimazing) added a comment -

            Need this feature so bad. We don't want our clients to see other's portals.

            Yi Kai (Aimazing) added a comment - Need this feature so bad. We don't want our clients to see other's portals.

            Asif Wani added a comment -

            It is time, this is addressed asap

            Asif Wani added a comment - It is time, this is addressed asap

            bw-semg added a comment -

            Had the same issue. Quickfix:

             

            bw-semg added a comment - Had the same issue. Quickfix: navigate to https://MYACCOUNT.atlassian.net/servicedesk/customer/portals right side of desktop screen: click "Customize" click "Edit Home Page Layout" go to section "Portals" click the "eye-icon" to hide the specific portal(s) from the homepage now you're good to go  

            Heather Marquez added a comment -

            I support this need! I would also like to add that external public customers can submit multiple requests simply by clicking these links from emails they receive from agents working on existing issues resulting in multiple requests from the same customer.

            Heather Marquez added a comment - I support this need! I would also like to add that external public customers can submit multiple requests simply by clicking these links from emails they receive from agents working on existing issues resulting in multiple requests from the same customer.

            Omar added a comment -

            Is it normal to have a +6years unresolved Issue?

            Omar added a comment - Is it normal to have a +6years unresolved Issue?

            Joan Concilio added a comment -

            I'm very surprised this isn't a simple toggle already. Yes, please enact this!

            Joan Concilio added a comment - I'm very surprised this isn't a simple toggle already. Yes, please enact this!

            Anthony DiGiorgio added a comment -

            This would be valuable to our organization so that we can link people to a JSM for without having them stumble across the JSM top-level portal.

            Anthony DiGiorgio added a comment - This would be valuable to our organization so that we can link people to a JSM for without having them stumble across the JSM top-level portal.

            Jim Obenauer added a comment -

            It is unimaginable that an option to hide the breadcrumb does not currently exist. 

            We also would like to have the ability or a workaround to remove the breadcrumb so that customers of various service projects cannot back track to the main portal to see all listed portals.

             

            thanks,

             

            Jim Obenauer added a comment - It is unimaginable that an option to hide the breadcrumb does not currently exist.  We also would like to have the ability or a workaround to remove the breadcrumb so that customers of various service projects cannot back track to the main portal to see all listed portals.   thanks,  

            dcodd added a comment -

            Why is this Closed if it is not available?

            dcodd added a comment - Why is this Closed if it is not available?

              Unassigned Unassigned
              michin Michelle Chin
              Votes:
              58 Vote for this issue
              Watchers:
              43 Start watching this issue

                Created:
                Updated: