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  1. Jira Service Management Data Center
  2. JSDSERVER-4687

As an admin, I'd like to be able to hide the breadcrumb link on each request page

    • Icon: Suggestion Suggestion
    • Resolution: Low Engagement
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    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem

      The breadcrumb link on top of each request page allows customers to navigate between Help Center page and individual portals. This is not necessary in some of the use cases.

      Suggestion

      The breadcrumb feature should be optional.

      Why is it important

      To improve UI experience

          Form Name

            [JSDSERVER-4687] As an admin, I'd like to be able to hide the breadcrumb link on each request page

            Atlassian Update – 5 March 2021

            Hi,

            Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request.

            This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers).

            We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here, and how we prioritise what to implement here.

            To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues, and current work and future plans.

            Regards,

            Charlie

            Jira Service Management, Server & Data Center

            Charlie Marriott added a comment - Atlassian Update – 5 March 2021 Hi, Thank you for raising and watching this suggestion. We regret to inform you that due to limited demand, we have no plans to implement it in the foreseeable future. In order to set expectations, we're closing this request. This is an automated update triggered by low engagement with this suggestion (number of votes, number of watchers). We hope you will appreciate our candid communication and our attempts to become more transparent about our priorities. You can read more about our approach to highly voted suggestions here , and how we prioritise what to implement here . To learn more about our recent investments in Jira Service Management and Data Center, please check our public roadmap and our two dashboards containing recently resolved issues , and current work and future plans . Regards, Charlie Jira Service Management, Server & Data Center

            In our use case, we do not want our customers to access the help center or other portals. In the past we did not want them to access the portal home page either, but since request types can now be hidden from the portal, that does not have a high priority anymore.

            Our customers should use URLs provided by us to access the request creation form and the list of requests. Otherwise they do not need to be able to browse inside the help center and the different portals of our JIRA instance.

            Since the breadcrumb links give the user access to both the help center and therefore other portals, it would be very beneficial for our process, if we would be able to hide the breadcrumb links.

            Urs Friedli added a comment - In our use case, we do not want our customers to access the help center or other portals. In the past we did not want them to access the portal home page either, but since request types can now be hidden from the portal, that does not have a high priority anymore. Our customers should use URLs provided by us to access the request creation form and the list of requests. Otherwise they do not need to be able to browse inside the help center and the different portals of our JIRA instance. Since the breadcrumb links give the user access to both the help center and therefore other portals, it would be very beneficial for our process, if we would be able to hide the breadcrumb links.

              Unassigned Unassigned
              michin Michelle Chin
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              3 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: