Let approvers be notified of the SLA time remaining condition

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      Atlassian Update - October 2023

      Hi Everyone,

      Thank you for previously raising this feature request and bringing it to our attention.

      Within our company roadmap and work capacity, we try to address or review each feature request but admit that not each one will be implemented. To continue the culture of being honest and open, we are closing this ticket to focus on our upcoming roadmap for all Jira Service Management Cloud users. You can visit Atlassian Cloud Roadmap to learn more about what was recently released and the upcoming roadmap.

      Thank you again for providing valuable feedback to our team!

      Anchal Chopra
      Jira Service Management Cloud team

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem

      When using automation rules on JIRA SD, approvers are not able to be set to be notified when the time remaining SLA condition is set on the "When" field.

      The following warning is displayed:
      "Approvers doesn't work with the current "When" trigger. Remove the recipient or consider a new trigger"

      This feature would be necessary to notify approvers before the SLA be breached in JIRA SD. They can receive transition notifications from events, although it does not let they receive a new notification before the SLA be breached.

      Solution

      Add a feature to let approvers receive notifications before the SLA be breached.

      Workaround

      Use a transition to notify approvers when the issue need their approval or use external plugins

            Assignee:
            Unassigned
            Reporter:
            Paulo Miguel (Inactive)
            Votes:
            5 Vote for this issue
            Watchers:
            4 Start watching this issue

              Created:
              Updated:
              Resolved: