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  1. Jira Service Management Cloud
  2. JSDCLOUD-4582

The ability to remove 'Project Role (Service Desk Team)' from 'Service Desk Agent' project permission

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      Summary

      When removing the 'Project Role (Service Desk Team)' role from the 'Service Desk Agent' project permission, JIRA Service Desk indicates there is an issue with the Permission scheme.

      Environment

      JIRA Service Desk 3.2.6.

      Steps to Reproduce

      1. Create a Service Desk project or open an existing Service Desk project.
      2. Remove the 'Project Role (Service Desk Team)' project role from the 'Service Desk Agent' permission.
      3. Load the Service Desk project.

      Expected Results

      Users should be able to access the Service Desk without issue.

      Actual Results

      A modal popup is displayed indicating there is an issue with the Service Desk projects Permission Scheme and offers to resolve the issue.

      Notes

      The following popup can be seen:

      Workaround

      The current workaround is to leave this group within the project role.

              Unassigned Unassigned
              mmuthusamy Moga
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                Created:
                Updated:
                Resolved: