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  1. Jira Service Management Cloud
  2. JSDCLOUD-4575

As an admin I want to add a customer notification in Service Desk for when Issues are assigned

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      Service Desk customers do not know when an issue has been assigned

      Suggested Solution

      Add a customer notification for when issues are assigned

      Why this is important

      This allows customers to know when someone is assigned to an issue so they know it's being worked on

      Workaround

      Can use a combination of automation rules and workflow changes to send an e-mail whenever issue enters an assigned status.

            [JSDCLOUD-4575] As an admin I want to add a customer notification in Service Desk for when Issues are assigned

            Matthew Hunter made changes -
            Labels Original: timeout-suggestion-bulk-close202104 New: timeout-suggestion-bulk-close timeout-suggestion-bulk-close202104
            Matthew Hunter made changes -
            Resolution New: Won't Fix [ 2 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]
            Matthew Hunter made changes -
            Labels New: timeout-suggestion-bulk-close202104
            Katherine Yabut made changes -
            Workflow Original: JAC Suggestion Workflow [ 3444683 ] New: JAC Suggestion Workflow 3 [ 3695575 ]
            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2320144 ] New: JAC Suggestion Workflow [ 3444683 ]
            Status Original: Open [ 1 ] New: Gathering Interest [ 11772 ]
            SET Analytics Bot made changes -
            Support reference count New: 3
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 2051071 ] New: JSD Suggestion Workflow - TEMP [ 2320144 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow - TEMP [ 2046107 ] New: JSD Suggestion Workflow [ 2051071 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Suggestion Workflow [ 1874208 ] New: JSD Suggestion Workflow - TEMP [ 2046107 ]
            jonah (Inactive) made changes -
            Description Original: h3. Problem Definition

            Service Desk customers do not know when an issue has been assigned

            h3. Suggested Solution

            Add a customer notification for when issues are assigned

            h3. Why this is important

            This allows customers to know when someone is assigned to an issue so they know it's being worked on
             
            h3. Workaround

            Can use a combination of automation rules and workflow changes to send an e-mail whenever issue enters an assigned status.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This suggestion is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding suggestion|http://jira.atlassian.com/browse/JSDSERVER-4575].
              {panel}

            h3. Problem Definition

            Service Desk customers do not know when an issue has been assigned

            h3. Suggested Solution

            Add a customer notification for when issues are assigned

            h3. Why this is important

            This allows customers to know when someone is assigned to an issue so they know it's being worked on
             
            h3. Workaround

            Can use a combination of automation rules and workflow changes to send an e-mail whenever issue enters an assigned status.

              Unassigned Unassigned
              hbui Houston B.
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                Created:
                Updated:
                Resolved: