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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Because different people use the same Service Desk it would be nice to display request types based on the current user. A setting per Request type should be sufficient to configure this.

      I found this plugin which offers this functionality. I think this should be a core feature.

      https://intenso.atlassian.net/wiki/display/SPFJSD/Hide+request+type+for+group

            [JSDCLOUD-4482] Ability to display different Request types per group

            Samriddhi Saumya made changes -
            Resolution New: Duplicate [ 3 ]
            Status Original: Gathering Interest [ 11772 ] New: Closed [ 6 ]

            Hi Everyone,

            Thank you for your feedback on this feature. We are marking this issue as closed because it is a duplicate of https://jira.atlassian.com/browse/JSDCLOUD-3665 which has received more traction. You can follow the ticket there as the source of truth.

            Thank you again for your feedback!

            Samriddhi Saumya

            Jira Service Management Cloud team

            Samriddhi Saumya added a comment - Hi Everyone, Thank you for your feedback on this feature. We are marking this issue as closed because it is a duplicate of  https://jira.atlassian.com/browse/JSDCLOUD-3665 which has received more traction. You can follow the ticket there as the source of truth. Thank you again for your feedback! Samriddhi Saumya Jira Service Management Cloud team
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            Samriddhi Saumya made changes -
            Link New: This issue duplicates JSDCLOUD-3665 [ JSDCLOUD-3665 ]
            Samriddhi Saumya made changes -
            Link Original: This issue relates to JSDCLOUD-3665 [ JSDCLOUD-3665 ]
            Samriddhi Saumya made changes -
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              79813fab7926 Jasper Knops
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