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  1. Jira Service Management Cloud
  2. JSDCLOUD-4466

Custom Message on Alert User Action

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      When Alert User action is used, an email will be sent as follow

      Subject: <user> mentioned you on <issue key>
      Content: This issue requires your attention. <list of username>

      Suggested Resolution

      Ability to customise own content and subject.

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          Ting
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          Thomas Randall
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          Charles McLean

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              cteh Ting
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                Created:
                Updated:
                Resolved: