Uploaded image for project: 'Jira Service Management Cloud'
  1. Jira Service Management Cloud
  2. JSDCLOUD-4413

Ability to handle mailing list which is added to 'To' or 'CC' field when creating issue via email

XMLWordPrintable

    • 0
    • 8

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Summary

      At the moment, when a customer raises a request via email and includes a mailing list in the 'To' or 'CC' field, any users from the mailing list who replies to the ticket (provided the user is also a customer and has an account) will create a new request instead of commenting on the request he/she is replying to. This is regardless of the subject containing the Issue Key and also is a reply to an existing issue

      Suggestion

      Make it possible such that these replies are added as a comment, instead of creating a new ticket. Fixing JSD-2373 would also implement this

              Unassigned Unassigned
              ywoo Yit Wei
              Votes:
              13 Vote for this issue
              Watchers:
              16 Start watching this issue

                Created:
                Updated:
                Resolved: