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  1. Jira Service Management Cloud
  2. JSDCLOUD-4373

Incorrect Notification Helper for Issue Moved

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      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Summary

      Currently, Reporter doesn't receive notification for Issue Moved event. This is expected as per:

      However, Notification Helper says that Reporter receives notification. Though this is also expected according to JIRA's Default Notification Scheme, it's confusing.

      Steps to reproduce

      1. Create 2 SD projects A and B
      2. Create a customer C and ensure C has access to both A and B
      3. As customer C, create a request in A
      4. As an agent, move the request to B

      Expected behavior

      C doesn't receive notification and Notification Helper should explain why.

      Actual behavior

      C doesn't receive notification but Notification Helper says it should.

      Note

      It has been suggested that customers receive notification for Issue Moved event. This is currently being tracked in JSD-3417.

            [JSDCLOUD-4373] Incorrect Notification Helper for Issue Moved

            Monique Khairuliana (Inactive) made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2303349 ] New: JAC Bug Workflow v3 [ 3442044 ]
            ari (Inactive) made changes -
            Component/s New: Customer Notification, outgoing emails [ 46694 ]
            Component/s Original: Email - Outgoing [ 46696 ]
            ari (Inactive) made changes -
            Resolution New: Not a bug [ 12 ]
            Status Original: To Do [ 10071 ] New: Closed [ 6 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 2057093 ] New: JSD Bug Workflow v5 - TEMP [ 2303349 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 - TEMP [ 2054638 ] New: JSD Bug Workflow v5 [ 2057093 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v5 [ 1954939 ] New: JSD Bug Workflow v5 - TEMP [ 2054638 ]
            Katherine Yabut made changes -
            Workflow Original: JSD Bug Workflow v4 [ 1872590 ] New: JSD Bug Workflow v5 [ 1954939 ]
            jonah (Inactive) made changes -
            Description Original: h4. +Summary+
            Currently, Reporter doesn't receive notification for Issue Moved event. This is expected as per:
            * [Configuring service desk notifications|https://confluence.atlassian.com/display/SERVICEDESKSERVER032/Configuring+service+desk+notifications]

            However, Notification Helper says that Reporter receives notification. Though this is also expected according to JIRA's Default Notification Scheme, it's confusing.

            h4. +Steps to reproduce+
            # Create 2 SD projects A and B
            # Create a customer C and ensure C has access to both A and B
            # As customer C, create a request in A
            # As an agent, move the request to B

            h4. +Expected behavior+
            C doesn't receive notification and Notification Helper should explain why.

            h4. +Actual behavior+
            C doesn't receive notification but Notification Helper says it should.

            h4. +Note+
            It has been suggested that customers receive notification for Issue Moved event. This is currently being tracked in JSD-3417.             		New: {panel:bgColor=#e7f4fa}
              *NOTE:* This bug report is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDSERVER-4373].
              {panel}

            h4. +Summary+
            Currently, Reporter doesn't receive notification for Issue Moved event. This is expected as per:
            * [Configuring service desk notifications|https://confluence.atlassian.com/display/SERVICEDESKSERVER032/Configuring+service+desk+notifications]

            However, Notification Helper says that Reporter receives notification. Though this is also expected according to JIRA's Default Notification Scheme, it's confusing.

            h4. +Steps to reproduce+
            # Create 2 SD projects A and B
            # Create a customer C and ensure C has access to both A and B
            # As customer C, create a request in A
            # As an agent, move the request to B

            h4. +Expected behavior+
            C doesn't receive notification and Notification Helper should explain why.

            h4. +Actual behavior+
            C doesn't receive notification but Notification Helper says it should.

            h4. +Note+
            It has been suggested that customers receive notification for Issue Moved event. This is currently being tracked in JSD-3417.
            jonah (Inactive) made changes -
            Link New: This issue is related to JSDSERVER-4373 [ JSDSERVER-4373 ]
            vkharisma made changes -
            Project Import New: Sun Apr 02 00:24:18 UTC 2017 [ 1491092658763 ]

              Unassigned Unassigned
              vdung Andy Nguyen (Inactive)
              Affected customers:
              1 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: