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  1. Jira Service Management Cloud
  2. JSDCLOUD-436

See "All Requests" submitted to a Service Desk by multiple Service Desk Customers.

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    Description

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently there is an assumption with Service desk that a submitter will only want to see their requests. However, our clients will typically have 2-5 people submitting tickets and they often duplicate the very same request. Therefore, we would like for the ability to enable an "All Requests" link (in addition to the "My Requests" link that that is already there) so our clients can browse all open tickets that were submitted across all users for that project.

      I'm aware of previously submitted request that was incorrectly marked as a duplicate (https://jira.atlassian.com/browse/JSD-253 was making this same request while https://jira.atlassian.com/browse/JSD-257 was asking for a feature to ONE user to see all their tickets across all projects. THIS request is for MULTIPLE users to see each others request within a project).

      I'd be happy to provide more details if necessary.

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        Issue Links

          duplicates

          Suggestion - JSDCLOUD-270 Allow customers to view requests created by other customers belonging to the same organisation using the Customer Portal

          • Closed
          is duplicated by

          Suggestion - JSDCLOUD-253 Show all requests within a project. Not only "My requests".

          • Closed
          is related to

          Suggestion - JSDSERVER-436 See "All Requests" submitted to a Service Desk by multiple Service Desk Customers.

          • Closed

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              Unassigned Unassigned
              1b55271d44ac Rick Manelius
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