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  1. Jira Service Management Cloud
  2. JSDCLOUD-436

See "All Requests" submitted to a Service Desk by multiple Service Desk Customers.

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      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Currently there is an assumption with Service desk that a submitter will only want to see their requests. However, our clients will typically have 2-5 people submitting tickets and they often duplicate the very same request. Therefore, we would like for the ability to enable an "All Requests" link (in addition to the "My Requests" link that that is already there) so our clients can browse all open tickets that were submitted across all users for that project.

      I'm aware of previously submitted request that was incorrectly marked as a duplicate (https://jira.atlassian.com/browse/JSD-253 was making this same request while https://jira.atlassian.com/browse/JSD-257 was asking for a feature to ONE user to see all their tickets across all projects. THIS request is for MULTIPLE users to see each others request within a project).

      I'd be happy to provide more details if necessary.

            [JSDCLOUD-436] See "All Requests" submitted to a Service Desk by multiple Service Desk Customers.

            Rick Manelius added a comment -

            Hi Shihab,

            Thank you for your reply. I'm glad that this request won't slip through the cracks again!

            It does look like JSD-270 addresses the same issue (I apologize for missing it). I'll simply follow that thread instead and we can mark this as a duplicate.

            Thanks,

            -Rick

            Rick Manelius added a comment - Hi Shihab, Thank you for your reply. I'm glad that this request won't slip through the cracks again! It does look like JSD-270 addresses the same issue (I apologize for missing it). I'll simply follow that thread instead and we can mark this as a duplicate. Thanks, -Rick

            shihab added a comment -

            Hey, thanks for the feature request and sorry about incorrectly closing the previous one - let's leave this one open.

            You mentioned that clients may report duplicate requests - would you expect your clients to first search for duplicate requests before creating a new one?

            We do have an open feature request to let customers view all issues raised by other customers in a particular group: JSD-270

            Would this solve your need?

            shihab added a comment - Hey, thanks for the feature request and sorry about incorrectly closing the previous one - let's leave this one open. You mentioned that clients may report duplicate requests - would you expect your clients to first search for duplicate requests before creating a new one? We do have an open feature request to let customers view all issues raised by other customers in a particular group: JSD-270 Would this solve your need?

              Unassigned Unassigned
              1b55271d44ac Rick Manelius
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