• Type: Bug
• Resolution: Won't Fix
• Priority: Low
• Component/s: Automation
• Labels:

  • affects-cloud

[JSDCLOUD-4348] Automation Re-open on comment immediately when an issue is resolved with comment added

Paulo Junior (Inactive) made changes - 06/Sep/2021 1:20 PM

Remote Link

New: This issue links to "Page (Confluence)" [ 577537 ]

Monique Khairuliana (Inactive) made changes - 26/Aug/2019 2:59 AM

Workflow

Original: JSD Bug Workflow v5 - TEMP [ 2303410 ]

New: JAC Bug Workflow v3 [ 3443063 ]

Katherine Yabut made changes - 06/Jun/2017 3:15 AM

Workflow

Original: JSD Bug Workflow v5 [ 2057308 ]

New: JSD Bug Workflow v5 - TEMP [ 2303410 ]

Katherine Yabut made changes - 31/May/2017 12:37 AM

Workflow

Original: JSD Bug Workflow v5 - TEMP [ 2054458 ]

New: JSD Bug Workflow v5 [ 2057308 ]

Katherine Yabut made changes - 31/May/2017 12:34 AM

Workflow

Original: JSD Bug Workflow v5 [ 1954936 ]

New: JSD Bug Workflow v5 - TEMP [ 2054458 ]

Dominik Franke made changes - 06/Apr/2017 5:21 AM

Resolution		New: Won't Fix [ 2 ]
Status	Original: To Do [ 10071 ]	New: Closed [ 6 ]

Dominik Franke made changes - 06/Apr/2017 5:20 AM

Resolution	Original: Fixed [ 1 ]
Status	Original: Closed [ 6 ]	New: To Do [ 10071 ]

Dominik Franke made changes - 06/Apr/2017 5:20 AM

Description

Original: {panel:bgColor=#e7f4fa}   *NOTE:* This bug report is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDSERVER-4348].   {panel} h3. Issue Summary If there's an Automation rule to reopen a case on comment, resolving a case with comment will cause the issue to be reopened immediately after resolving it. h3. Steps to reproduce  # Create a Service Desk project from the Sample data.  # Create an Automation Rule to run as project default and enable the rule.  * *WHEN*: Comment is added  * *IF*: Issue matches: Status = "Resolved"  Comment is public  * *THEN*: Transition issue: Reopen issue  # Create a Service Desk issue from JIRA.  # Assign the issue to yourself.  # Resolve the issue by clicking on the *Resolve this issue* transition button.  # Insert a comment and click on the *Resolve* button.  # Refresh the page. h3. Expected Result Issue stays Resolved based on selected resolution. h3. Actual Result Issue is reopened. Checking on the issue history, issue was resolved and then reopened. h3. Workaround  Add the IF condition "Comment is primary action" to your automation rule

New: {panel:bgColor=#e7f4fa}   *NOTE:* This bug report is for *JIRA Service Desk Cloud*. Using *JIRA Service Desk Server*? [See the corresponding bug report|http://jira.atlassian.com/browse/JSDSERVER-4348].   {panel} h3. Issue Summary If there's an Automation rule to reopen a case on comment, resolving a case with comment will cause the issue to be reopened immediately after resolving it. h3. Steps to reproduce  # Create a Service Desk project from the Sample data.  # Create an Automation Rule to run as project default and enable the rule.  * *WHEN*: Comment is added  * *IF*: Issue matches: Status = "Resolved"  Comment is public  * *THEN*: Transition issue: Reopen issue  # Create a Service Desk issue from JIRA.  # Assign the issue to yourself.  # Resolve the issue by clicking on the *Resolve this issue* transition button.  # Insert a comment and click on the *Resolve* button.  # Refresh the page. h3. Expected Result Issue stays Resolved based on selected resolution. h3. Actual Result Issue is reopened. Checking on the issue history, issue was resolved and then reopened. h3. Workaround  You have to add the IF condition "Comment is primary action" to your automation rule

Dominik Franke made changes - 06/Apr/2017 5:20 AM

Resolution		New: Fixed [ 1 ]
Status	Original: To Do [ 10071 ]	New: Closed [ 6 ]

Dominik Franke made changes - 06/Apr/2017 5:19 AM

Assignee

New: Dominik Franke [ dfranke@atlassian.com ]

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