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  1. Jira Service Management Cloud
  2. JSDCLOUD-4313

Allow Service Desk customer to raise ticket from Confluence page

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      NOTE: This suggestion is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding suggestion.

      Problem Definition

      When impersonation Oauth is configured in application link, Serivce Desk customers are not able to create ticket from Confluence page with JIRA Issues Macro
      When impersonation Oauth is disabled, customers are able to create issues but only on behalf of a pre-configured JIRA user.

      Suggested Solution

      Allow JIRA Service Desk customer to create ticket directly via JIRA Issues Macro in Confluence page with impersonation Oauth. Or embed an issue creation from the Customer Portal into a Confluence page.

              Unassigned Unassigned
              cmao Chen Mao (Inactive)
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