Uploaded image for project: 'Jira Service Management Data Center'
  1. Jira Service Management Data Center
  2. JSDSERVER-4313

Allow Service Desk customer to raise ticket from Confluence page

XMLWordPrintable

    • 1
    • We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy.

      NOTE: This suggestion is for JIRA Service Desk Server. Using JIRA Service Desk Cloud? See the corresponding suggestion.

      Problem Definition

      When impersonation Oauth is configured in application link, Serivce Desk customers are not able to create ticket from Confluence page with JIRA Issues Macro
      When impersonation Oauth is disabled, customers are able to create issues but only on behalf of a pre-configured JIRA user.

      Suggested Solution

      Allow JIRA Service Desk customer to create ticket directly via JIRA Issues Macro in Confluence page with impersonation Oauth. Or embed an issue creation from the Customer Portal into a Confluence page.

              Unassigned Unassigned
              cmao Chen Mao (Inactive)
              Votes:
              1 Vote for this issue
              Watchers:
              2 Start watching this issue

                Created:
                Updated:
                Resolved: