In JIRA Service Desk, the default assignee can be set to a non agent

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    • Severity 3 - Minor

      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Summary

      If you set a Component lead as a non-agent JIRA user and create an issue from the customer portal choosing this component, the issue will be created and assigned to the Component Lead even though he is not an agent.

      Environment

      • JIRA Service Desk Application v3.3.0-OD-1000.335.0
      • JIRA v1000.319.1

      Steps to Reproduce

      1. Create a new Component in a Service Desk project and set the Component lead to a non-agent user.
      2. Set the Default assignee for the component to the component lead.
      3. Make sure that the non-agent user is in the Service Desk Team role which means they have Assignable User permission on the project.
      4. Create an issue through the customer portal choosing the component you just created in step 1.

      Expected Results

      The issue is either unassigned or an error message is thrown as the user is not a Service Desk agent.

      Actual Results

      Issue is created with the non-agent user as the Assignee.

              Assignee:
              Unassigned
              Reporter:
              ManuR (Inactive)
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                Created:
                Updated:
                Resolved: